Why is my Spectrum service not working?
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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 295,776 ratings
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Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Boston, Memphis, Dallas, Kansas City, Rockingham, Tulsa, Atlantic Beach, St. Louis, San Bernardino, Angels Camp, Plano, Lansing, Des Moines, Charlotte and Waukesha.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Dickinson | Internet | |
| Austin | Internet | |
| Detroit | TV | |
| Tampa | ||
| Moncks Corner | Internet | |
| Boston | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Social Butterfly (@SocialB20190061) reported
@AlexCas62524196 @Ask_Spectrum Cedar Park, TX. Internet outage since 12:30 p.m.2:44.p.m. and no service yet.
- StacLo (@windblewinn) reported
@Patty_Lyons @Ask_Spectrum Is the account in his name only? That's the crux. I learned this from trying to troubleshoot problems for my MIL.
- Sigyn (@Sigyn_Odinson) reported
@thescottevans @Ask_Spectrum Hey @thescottevans sorry to break it to you but there is always issues with #spectrum I’ve been trying to get my bill corrected the last 3 months! #goodluck!
- Gerald (@GL588) reported
@Ask_Spectrum Hello Spectrum, my Internet is down again, rebooted modem and it stuck on trying to acquire an IP address. WHHHHYYYYYY
- idk . (@slovato32) reported
@Ask_Spectrum why is my internet down I need help ASAP
- Beyalsiboob (@rommelvr) reported
@Ask_Spectrum Can you let us know when service will be back up at zip code 90024? We can't do any work without it.
- idk . (@slovato32) reported
@Ask_Spectrum when will service be back up at 91340
- Kevin D. Grüssing (pronounced Grew-Sing) (@KevDGrussing) reported
@LeoJTravis10 I don't think it's petty, but it is 'shots fired'.And really, it's not a bad thing to try and lure those who've been alienated by TWC over the years...
- Jessicah (@Jessicah909) reported
@Ask_Spectrum is there an outage in San Fernando??? 91331???
- Jorge Sanchez ✌🏼 (@jorgesanchezkn) reported
@Ask_Spectrum came home to Internet being down in 53713. Modem will not connect, even after a reboot. Seems to be affecting multiple people in the area.
- Patty (Needs WAY more coffee) Lyons (@Patty_Lyons) reported
@windblewinn @Ask_Spectrum Nope. It sure isn't. My name is on the acct. They are the WORST.
- 🦋 (@_ayyomonse) reported
@Ask_Spectrum @GetSpectrum has the worst customer service. I called to make a claim about my bill & the horrible internet service. the lady is going to tell me if im not happy that I should change to a different provider. Smh. just lost a customer.
- Bryce Staggs (@Brycestaggs) reported
Called @GetSpectrum about cancelling service and the lady told me that she could bump up my speed for the same price and maybe less... Where was that for the past few years? Why do you neglect your existing customers until they want to leave?
- 🍀🇮🇪 Patrick N Florida 🏝⛱ (@PatrickNFlorid1) reported
Now @Ask_Spectrum calls from a number my phone doesn’t respond to—no ringing, no vibration, nothing. They leaves messages about how they want to help me…HOW?!? You’re a telecommunications company that literally can’t call me back!!What a friggin’ scam!
- Alex Castro (@AlexCas62524196) reported
@Ask_Spectrum Is there an internet outage in Cedar Park, zip 78613?
- Dina Marconi (@dinamarconi) reported
@Patty_Lyons @windblewinn @Ask_Spectrum Fellow Brooklynite here. They are THE worst. Highly recommend Fios if available in your area. We havent looked back since I switched years ago
- Cozi (@CoziTiger) reported
@Ask_Spectrum NEED TECH SUPPORT NOT SALES!!!!!!!
- Amy just wants to buy pins and nap. But spookily. (@spooloflies) reported
@Ask_Spectrum Ugh, appreciated but never mind, I just found out she was trying to log in to the wrong network.
- Inovation_ (@Inovati88773498) reported
@Ask_Spectrum why was the ETA status removed from the outage alert?
- Vlada Gelman (@VladaGelman) reported
@Ask_Spectrum My bill is increasing dramatically. Is there anything you can do to help lower it? Any promotions?
- Kev (@KFXSmith) reported
@Ask_Spectrum can you tell me if there is an internet outage in my area?
- Elle Jay (@silautumn) reported
@AlexCas62524196 @Ask_Spectrum alex - also in cedar park 78613 and yes there’s an outage - unsure of scope. restoration of service eta supposedly 3pm (it’s been updated TWICE)
- SuperBookNerd (@maslowski_j) reported
@Ask_Spectrum Mom died 9/11, called Spectrum to pay bill and close account 10/5. Still getting nonstop bills. Like we need more grief. Customer agent said we have to go to store with original death certificate...because cable is SO DAMN IMPORTANT. Live 800 miles away.
- Jonathon Mitchell (@JonathonMitch49) reported
@GetSpectrum I am an existing customer, why can't I get the same pricing for internet as a new customer?
- Greg M (@gmm6797) reported
@Ask_Spectrum Message sent. Awaiting a reply and help
- Sigyn (@Sigyn_Odinson) reported
@thescottevans @Ask_Spectrum Hey @thescottevans sorry to break it to you but there are always issues with #spectrum I’ve been trying to get my bill corrected the last 3 months! #goodluck!
- Sandy (@urfavbrowngyal) reported
@Ask_Spectrum I keep getting packages from you for someone who doesn’t live here and your customer service number sucks . Now I have 3 boxes and a letter for this person & fedex keeps bringing it back. Help
- jsh (@poorbrecito) reported
@Ask_Spectrum why is my internet down >:(
- Emmanuel Lopez (@Emmanue77618574) reported
@kornfed5xxhprx7 @GetSpectrum It’s only fair to try and get the issues fixed if @kornfed5xxhprx7 tried being patient with a couple of attempts already to get them right
- Robert DeFelice (@dudefelice) reported
@GetSpectrum You suck you’re the absolute worst and because of you I have lost an hour of work
